Welcome to Lumi Vane (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website lumivane.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms in full.

1. Our Philosophy

At Lumi Vane, we approach every aspect of our business with mindfulness and sustainability. These terms reflect our commitment to ethical practices while ensuring clarity in our relationship with you, our valued customer.

2. User Responsibilities

2.1 Account Information

When creating an account or making a purchase, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials.

2.2 Acceptable Use

You agree not to:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of our website
  • Misrepresent your identity or the origin of any information

3. Products and Services

3.1 Product Descriptions

We take care to accurately describe our sustainable collections including:

  • Clothing (Dresses, Denim, Bottoms, Headwear)
  • Footwear (Boots, Flats, Heels)
  • Accessories (Bags, Beauty products)
  • Home goods (Candles, Decor)
  • Special collections (Bright Hues, Everyday Formula, Frankie for Good)

While we strive for accuracy, slight variations may occur due to the handmade or sustainable nature of our products.

3.2 Availability

All products are subject to availability. We may limit quantities and discontinue products at any time.

3.3 Sustainable Practices

Our products are created with ethical and environmental considerations. By purchasing from Lumi Vane, you support our sustainable mission including our Frankie Gives Back and Frankie for Good initiatives.

4. Orders and Payments

4.1 Order Process

Your order represents an offer to purchase which we accept by sending an order confirmation email. We reserve the right to refuse any order.

4.2 Pricing

All prices are in USD. While we check accuracy, errors may occur. If we discover an error, we will contact you before processing your order.

4.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at time of order.

5. Shipping Policy

5.1 Processing Time

We carefully prepare each order with sustainable packaging materials. Please allow 1-2 business days for order processing before shipment.

5.2 Shipping Options

We offer:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: Available on orders over $50 via EMS (15-25 business days after dispatch)

5.3 Shipping Areas

We ship worldwide except to some Asian countries and remote areas. Shipping times may vary during peak seasons.

6. Returns and Exchanges

6.1 Eligibility

To be eligible for return or exchange, items must:

  • Be in original, unused condition with all tags attached
  • Be returned within 15 days of delivery
  • Include the original eco-friendly packaging

6.2 Non-Returnable Items

For hygiene and sustainability reasons, we cannot accept returns on:

  • Beauty products (opened or used items)
  • Candles (once used)
  • Final sale items (marked in our DISCOVER section)

6.3 Return Process

See our detailed Conscious Return Policy for complete instructions. Original shipping fees are non-refundable.

7. Intellectual Property

All content on our site, including text, graphics, logos, and images, is our property or our licensors’ and protected by intellectual property laws. You may not use our content without express written permission.

8. Liability Limitations

8.1 Product Use

We are not liable for any injury or damages resulting from product use beyond their intended purpose.

8.2 Website Availability

We strive to keep our site available but are not liable for temporary unavailability due to technical issues.

8.3 Third-Party Links

We are not responsible for content on sites linked from our website.

9. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect and use your information.

10. Changes to Terms

We may update these terms periodically. The current version will always be posted on our site with the effective date.

11. Governing Law

These terms are governed by the laws of Indiana, USA. Any disputes shall be resolved in courts located in Indianapolis.

12. Contact Us

For questions about these Terms:

Lumi Vane
3993 Sugarfoot Lane
Indianapolis, IN 46214
United States
Email: [email protected]

Thank you for supporting our mission to create beautiful, sustainable products with ethical business practices. We appreciate your trust in Lumi Vane.