At Lumi Vane, we approach returns with the same mindfulness we apply to our sustainable collections. Just as we carefully select each ethical piece in our Frankie for Good line or vibrant Bright Hues seasonal offerings, we’ve designed a return process that respects both our customers and the environment.

Our Return Philosophy

We understand that sometimes a conscious purchase needs reconsideration. Our return policy reflects our commitment to sustainability while ensuring your complete satisfaction with our thoughtfully crafted products.

Eligibility for Returns & Exchanges

To be eligible for return or exchange, items must:

  • Be in original, unused condition with all tags attached
  • Be returned within 15 days of delivery
  • Include the original packaging (especially important for our eco-friendly packaging)

Non-Returnable Items

For hygiene and sustainability reasons, we cannot accept returns on:

  • Beauty products (opened or used items from our Beauty collection)
  • Candles (once used from our artisan Candles line)
  • Final sale items (clearly marked in our DISCOVER section)

Conscious Return Process

  1. Initiate Your Return: Email us at [email protected] with your order number and return request within 15 days of receiving your order.
  2. Receive Authorization: Our Indianapolis team will respond within 2 business days with return instructions and a Return Merchandise Authorization (RMA) number.
  3. Package Mindfully: Please reuse our original eco-friendly packaging when possible. Include the completed return form (provided with your order).
  4. Ship Your Return: Send the package to our sustainable fulfillment center at:
    Lumi Vane Returns
    3993 Sugarfoot Lane
    Indianapolis, IN 46214
    United States
  5. Track Your Return: We recommend using a trackable shipping service. Original shipping fees are non-refundable.

Exchange Process

To exchange an item:

  1. Follow the same steps as our return process
  2. Clearly indicate the desired exchange item (from our current collections like Denim, Everyday Formula, or Headwear)
  3. Include any additional payment if the new item costs more

Refund Timeline & Methods

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Refund Timeline:
    • Credit/Debit Cards: 5-10 business days
    • PayPal: 3-5 business days

Return Shipping Costs

We believe in transparency with our return costs, just as we are with our sustainable practices:

  • Customers are responsible for return shipping costs
  • We recommend using carbon-neutral shipping options when available
  • For exchanges, we’ll cover the cost of shipping your new item via our standard shipping method

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Lumi Vane Team,

I would like to return/exchange the following item(s) from my order #[Your Order Number]:

  • [Product Name] from [Collection Name, e.g., Bright Hues or Frankie for Good]
  • Size/Color: [If applicable]
  • Reason for return: [Please specify]

For exchanges, I would like:

  • [New Product Name]
  • Size/Color: [If applicable]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Damaged or Incorrect Items

If you receive a damaged or incorrect item from our conscious collections (such as our Bottoms or Decor lines), please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund at no additional cost to you.

Sustainable Return Practices

Aligned with our Frankie Gives Back initiative, we responsibly handle all returns:

  • Unwanted clothing items in good condition are donated to our ethical partners
  • Damaged items are recycled or upcycled whenever possible
  • We continuously work to minimize packaging waste in our return process

For any questions about our returns policy or sustainable practices, please contact our conscious care team at [email protected]. We’re committed to making your Lumi Vane experience as thoughtful as our products.