Shipping Policy

At Lumi Vane, we approach shipping and returns with the same mindfulness we apply to our sustainable collections. Our policies reflect our commitment to ethical practices while ensuring your complete satisfaction with our thoughtfully crafted products.

Shipping Information

Order Processing

We carefully prepare each order with sustainable packaging materials. Please allow 1-2 business days for order processing before shipment.

Shipping Methods

Note: We currently ship worldwide, with the exception of some Asian countries and remote areas. Shipping times may vary during peak seasons.

Our Conscious Return Philosophy

Just as we carefully select each ethical piece in our collections, we’ve designed a return process that respects both our customers and the environment. We believe in responsible consumption and aim to minimize waste through our sustainable return practices.

Return & Exchange Policy

Eligibility

To be eligible for return or exchange, items must:

• Be in original, unused condition with all tags attached
• Be returned within 15 days of delivery
• Include the original eco-friendly packaging

Non-Returnable Items

For hygiene and sustainability reasons, we cannot accept returns on:

• Beauty products (opened or used items from our Beauty collection)
• Candles (once used from our artisan Candles line)
• Final sale items (clearly marked in our DISCOVER section)

Conscious Return Process

1. Initiate Your Return

Email us at [email protected] with your order number and return request within 15 days of receiving your order.

2. Receive Authorization

Our Indianapolis team will respond within 2 business days with return instructions and a Return Merchandise Authorization (RMA) number.

3. Package Mindfully

Please reuse our original eco-friendly packaging when possible. Include the completed return form (provided with your order).

4. Ship Your Return

Send the package to our sustainable fulfillment center at:

We recommend using a trackable shipping service. Original shipping fees are non-refundable.

5. Track Your Return

Keep your tracking information for reference. We’ll notify you once we receive your return.

Exchange Process

To exchange an item:

• Follow the same steps as our return process
• Clearly indicate the desired exchange item (from our current collections)
• Include any additional payment if the new item costs more

For exchanges, we’ll cover the cost of shipping your new item via our standard shipping method.

Refund Timeline & Methods

Once we receive and inspect your return:

• Processing Time: 3-5 business days
• Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
• Refund Timeline:
  • Credit/Debit Cards: 5-10 business days
  • PayPal: 3-5 business days

Sustainable Return Practices

Aligned with our Frankie Gives Back initiative, we responsibly handle all returns:

• Unwanted clothing items in good condition are donated to our ethical partners
• Damaged items are recycled or upcycled whenever possible
• We continuously work to minimize packaging waste in our return process

Damaged or Incorrect Items

If you receive a damaged or incorrect item from our conscious collections, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund at no additional cost to you.

For any questions about our shipping or returns policy, please contact our conscious care team at [email protected]. We’re committed to making your Lumi Vane experience as thoughtful as our products.